Frequently Asked Questions

Frequently Asked Questions

Where do you ship?

We provide worldwide shipping.

How long will it take to receive the items?

Normally 6-14 days, it depends on where you ship to. Please check details at Shipping &Delivery.

What if pet do not like? What's your refund policy?

30 days for any returns. If you’re not happy with our item, please email us right away at support@tailtaleszone.com and we’ll do our best to make it right.

Do I need to pay taxes/customs or import fee?

NO extra fees.